Return & Refund Policy

At HindukushGems.com, customer satisfaction is our top priority. We stand behind the quality of our gemstones and aim to provide a smooth return and refund process in case you're not fully satisfied.

1. Eligibility for Returns

We accept returns if:

• The item is damaged, defective, or significantly different from the description

• You contact us within 7 days of delivery

• The item is unused and in its original condition and packaging

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-cut or specially ordered stones

• Items that have been altered, used, or damaged after delivery

• Items returned after 7 days without prior notice

3. How to Request a Return

To initiate a return, please contact our support team:

Email: support@hindukushgems.com
Phone/WhatsApp: +92-329-9928374]

Include:

• Your order number

• A clear reason for the return

• Photos or videos if the item is damaged or incorrect

Our team will guide you through the return process and provide return shipping details.

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged upon arrival.

• We recommend using a trackable shipping service. We are not responsible for lost return shipments.

5. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days.

• Refunds will be issued to your original payment method.

6. Exchanges

We offer free exchanges only for defective or damaged items. If you would like to exchange an item for another, please contact us within 7 days of receiving it.

7. Cancellations

Orders can be canceled within 12 hours of placement if they haven’t been processed or shipped. Custom or special orders cannot be canceled once processing has begun.